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Posts by Yanick Jomphe

Yanick Jomphe
103 posts
Yanick Jomphe est consultante en formation et spécialiste en implantation de systèmes de relanceCRM. Détentrice d’un B.A.A., d’un M.B.A. et d’un Ph.D.. Formation en ligne et en vidéoconférence disponible. [email protected].

Combining AI and ML for Customer Service

Technology and customer experience! Can customer relations be achieved through information technology? A relationship is defined as “a mental operation, most often totally implicit and involuntary,…

The Sequential Logic

A revolutionary strategy. Fall strategic planning! Synchronising the tire period is an intelligent and well-thought-out strategy. The service department will be welcoming active customers over a…

Resource Transformation and Mobilization

The experience of the future! We’ve long been talking about flying, transformed, connected and electrified vehicles. A number of researchers have spoken out on the subject,…

Customer Experience & Human Capital

We really need to think about the future! The year 2022 is finally over with its share of roller coasters and personnel logistics. The tire season…

What Will Customer Service Look Like in 2030-2040?

Open-minded customers? “Experience 2030: The Future of Customer Experience,” a study published in October 2019 by Futurum Research and always on point, demonstrates the near-term impact…

The “Tsunami” of the Winter Tire Season

Like every year, the tire season brings its share of worries! The high volume of traffic reduces the personalization of service, but customers understand the legal…
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Customer Experience for Staff by Yanick Jomphe

Customer experience is an essential approach to the proper functioning of any organizational process. Building a lasting relationship with customers and with existing staff is the…

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